Faq

HOW IS THE JOB CHARGED?

Stone restoration jobs are bid by the job. Other ways of bidding like hourly or by the square foot are simply not practical. Each type of stone has its own set of unique challenges. Our pricing reflects our expertise, the high quality (diamond) compounds, and investment in equipment. Our bid will include everything it takes to meet our expectations and exceed yours.
For a free estimate, please drop us a note or call 1-877-99-SHINE or send us an email.

HOW LONG DOES IT TAKE?

We book stone counters and floor restorations a week or so in advance. Once we start, it can be as quickly as a single day through a week on some commercial jobs. The average is between two and three days.
After seeing the scope of the project, not only will we provide a written estimate, but give you an accurate estimate of the time involved.

Why won't the water spots on my marble or travertine clean up?

More than likely these spots on your natural stone are not water spots, but an area like a water spot that has been etched into the surface of the stone.

This is what happens when something acidic (tomatoes, lemons, some cleaners) comes in contact with calcium based stone. If you can feel the spot with your finger, it will need to be polished out professionally. If there is no change in the feel of the stone when you run your finger over it, there are some products available at most stone suppliers that may work.

How much dust will be created during the restoration of my floor?

Because we use water in the polishing process the dust mixes with the water to form a paste vs. being kicked up in the air to form dust, thus the amount of dust created is minimal to none.

Why don't you price a job by the square foot?

While some may offer you a phone quote by the square foot, how accurate can that be when they have not seen the condition of the stone? What if there are different types of stone on the same floor, each requiring different methods?

The only way we can accurately and fairly bid is to view the job, understand your goals, and prepare a bid that is all inclusive